Getting Started with Cloudscape

Welcome to Tyler Cloudscape! This guide will help you understand the platform and get started with managing your TOC client deployments.

Getting Started with Cloudscape

Welcome to Tyler Cloudscape! This guide will help you understand the platform and get started with managing your TOC client deployments.

What is Cloudscape?

Tyler Cloudscape is a centralized management platform for SaaS deployments. It provides visibility and control over multiple client instances, allowing you to:

  • Monitor deployment status across all clients
  • Schedule and execute version updates
  • Track deployment history and logs
  • Organize clients into schedule groups
  • View real-time update progress

Platform Navigation

The Cloudscape platform is organized into several main sections:

Located at the top of the application, the main navigation provides access to:

  • Product - Core features including Client Manager and Schedule Groups
  • Reporting - Analytics and reports (coming soon)
  • Documentation - This help system

Client Manager

The Client Manager is accessible from the Product menu and serves as your primary workspace for:

  • Viewing all TOC clients and their deployment status
  • Filtering and searching for specific clients
  • Scheduling updates for one or more clients
  • Viewing deployment logs and history
  • Monitoring ongoing updates in real-time

Learn more: Client Manager Overview

Schedule Groups

Schedule Groups help you organize clients for coordinated updates. Access Schedule Groups from the Product menu to:

  • View existing schedule groups
  • Create new groups
  • Manage client membership in groups
  • Configure group update schedules

Learn more: Schedule Groups Overview

Key Concepts

Clients

A “client” refers to a single TOC deployment instance. Each client has:

  • A unique identifier (Client ID)
  • A deployment region
  • A current version
  • An update status
  • A schedule group assignment (optional)

Deployment Status

Each client has a deployment status that indicates the result of the most recent update:

  • Success - Update completed successfully
  • Failed - Update encountered an error
  • Updating - Update is currently in progress
  • Pending - Update is scheduled but not yet started
  • Unknown - Status could not be determined

Learn more: Understanding Statuses

Schedule Groups

Schedule Groups are collections of clients that can be updated together according to a defined schedule. Groups help you:

  • Coordinate updates across multiple clients
  • Stagger deployments to minimize risk
  • Organize clients by region, environment, or other criteria

Learn more: Schedule Groups Overview

Versions

Cloudscape manages TOC version deployments. Each version represents a specific release of the client application. You can:

  • View which version each client is running
  • Schedule updates to specific versions
  • Track version distribution across clients

Common Workflows

Checking Client Status

  1. Navigate to Product > Client Manager
  2. View the status of all clients in the table
  3. Use filters to narrow down to specific clients
  4. Click on a client to view detailed information

Scheduling an Update

  1. Navigate to Product > Client Manager
  2. Select one or more clients using checkboxes
  3. Click Schedule Update in the action bar
  4. Choose the target version and schedule time
  5. Confirm the update

Learn more: Scheduling Updates

Viewing Deployment Logs

  1. Navigate to Product > Client Manager
  2. Find the client you’re interested in
  3. Click the View Logs action
  4. Browse deployment history and log details

Learn more: Viewing Deployment Logs

Creating a Schedule Group

  1. Navigate to Product > Schedule Groups
  2. Click Create Group
  3. Enter group details (name, description, schedule)
  4. Add clients to the group
  5. Save the group

Learn more: Creating Groups

Tips for Success

  • Use Filters - Save time by filtering clients by region, version, or status
  • Enable Live Updates - Turn on automatic refresh to monitor ongoing deployments
  • Check Logs First - Before scheduling an update, check recent deployment logs for any issues
  • Use Schedule Groups - Organize clients into groups for more efficient update management
  • Monitor Status - Keep an eye on the status indicators to catch issues early

Next Steps

Now that you understand the basics:

  1. Explore the Client Manager in detail
  2. Learn about Schedule Groups
  3. Try scheduling your first update

Need help? Check the specific feature documentation or contact your system administrator.